> ## Documentation Index > Fetch the complete documentation index at: https://docs.hitaji360.com/llms.txt > Use this file to discover all available pages before exploring further. # 360° Feedback > 360° feedback is a colleague, manager, or peer's rated assessment of an employee, captured against one of that employee's appraisals. 360° feedback is a colleague, manager, or peer's rated assessment of an employee, captured against one of that employee's appraisals. Where the self-appraisal records what the employee thinks of their own performance and goals track what they actually delivered, 360° feedback brings in the view of the people who work *around* them — a line manager, a peer on the same team, an internal customer. Each reviewer scores the appraisee against a set of feedback criteria and leaves a written comment, and those scores roll up into the appraisal's overall picture. An appraisal can collect **many** feedback documents — one per reviewer — and the appraisal's average feedback score is simply the average of every *submitted* one. This page covers how a reviewer drafts and submits feedback, how the criteria are pre-filled from the appraisal's template, the statuses a feedback document moves through, and how each submission feeds back into the appraisal score. **You'll find this at:** `/hr/performance/feedback` > Hitaji 360 is **multi-business**: each business keeps its own employees, appraisals, and feedback. Feedback is scoped to the business you have selected in the switcher at the top of the app — you cannot attach feedback to (or read) another business's appraisal, and the system fails closed if you try. Confirm the correct business is selected before you start. > 📷 *Screenshot: the 360° Feedback page with its **Received** / **Given** tabs and the feedback list — to be added.* *** ## The feedback page The 360° Feedback page is a read-and-browse view of feedback across all your appraisal cycles, split into two tabs: | Tab | What it shows | | ------------ | -------------------------------------------------------------------------------------------------- | | **Received** | Feedback documents written *about* an employee (filter by the **Employee** the feedback is about). | | **Given** | Feedback documents written *by* a reviewer (the same list, viewed from the reviewer's side). | Each row shows the **reviewer** (and their designation, where recorded), the **appraisal cycle**, the **date** the feedback was added, its **score** (0–5, to two decimals), and its **status**. You can filter by employee and by cycle, and clicking a row opens the parent appraisal on its **Feedback** tab, where the full history lives. > The feedback list and history are read-only browsing surfaces. Feedback documents are **created and submitted from inside an appraisal** (its Feedback tab), not from this page — see [Appraisals](/hr/user/performance/appraisals). > 📷 *Screenshot: the appraisal Feedback tab showing the rating-distribution and average-score summary cards above the chronological feedback cards — to be added.* *** ## The feedback lifecycle (statuses) A feedback document is a *submittable* document: it starts as a working draft, and submitting it locks the scores in and folds them into the appraisal. | Status | Meaning | What you can do | | ------------- | ------------------------------------------------------------------------------------------ | ---------------------------------------------------- | | **Draft** | Created but not yet submitted; its score does **not** count towards the appraisal average. | Submit it, or delete it. | | **Submitted** | Locked in; its score is now included in the appraisal's average feedback score. | Cancel it. | | **Cancelled** | Withdrawn; removed from the appraisal average. | Nothing further (delete it if you wish to clean up). | Two things to keep in mind: * **Only Draft feedback can be submitted.** Once submitted, a document cannot be re-submitted or edited in place — cancel it and create a fresh one if you need to change a score. * **A submitted document must be cancelled before it can be deleted.** The system refuses to delete a document that is still in the Submitted state. *** ## How a feedback document is scored A feedback document holds a set of **ratings — one per feedback criterion**. Each rating is a **0–5** score (the star control), and each criterion carries a **weightage** (a percentage). The criteria and their weightages come from the **appraisal's template**, not from the reviewer — so every reviewer scores the same employee against the same yardstick. The document's **total score** is the weighted average of its ratings, on a 0–5 scale: > total score = Σ ( rating × weightage ) ÷ 100 So a reviewer who gives 4/5 on a criterion weighted 60% and 5/5 on a criterion weighted 40% produces a total of (4 × 60 + 5 × 40) ÷ 100 = **4.40**. The weightages on a template must add up to 100% — the system rejects a set that does not. *** ## Pre-populating the criteria When you start a new feedback document for an appraisal, the form pre-fills the right rows for you. Behind the scenes it reads the **feedback criteria from the appraisal's template** (`GET …/feedback/:appraisalId/criteria`), so the reviewer starts with exactly the criteria — and the weightages — defined for that appraisal. You then set a 0–5 rating on each row and write your comment. If the appraisal has no template attached, no criteria rows come back and there is nothing to rate. *** ## Creating feedback (Draft) A new feedback document is created as a **Draft** from an appraisal's Feedback tab. | Field | Required | Notes | | ------------------------ | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Employee (appraisee)** | Yes | The employee the feedback is about. Must match the appraisal's employee. | | **Appraisal** | Yes | The appraisal the feedback attaches to. | | **Reviewer** | No | The employee giving the feedback. If you leave it blank, the system uses the employee linked to *your* user account (the self-service path). If your user is not linked to an employee, you must supply a reviewer. | | **Comment** | Yes | The written feedback (free text, up to 20,000 characters). | | **Ratings** | Yes | At least one rating, up to 100. Each is a 0–5 score against a feedback criterion. | The system enforces several rules at creation time: * **A reviewer cannot give feedback about themselves** — the reviewer and the appraisee must be different employees. * **Both the reviewer and the appraisee must be active.** Employees who are *terminated* or *suspended* are rejected; *active* and *on-leave* employees are allowed (an on-leave employee can still give or receive feedback). * **Every rated criterion must belong to the appraisal's template.** Rating a criterion that is not part of this appraisal's template is rejected. * **You cannot add feedback to a closed appraisal or cycle.** Feedback is refused if the appraisal has been *submitted* (finalised) or *cancelled*, or if its appraisal cycle is already *completed*. Once saved, the document's total score is computed from your ratings and the document sits as a **Draft**. *** ## Submitting feedback Submitting a Draft locks it in and is the moment its score starts counting. When you submit: 1. The document moves to **Submitted** and is stamped with the submission date. 2. **The parent appraisal's average feedback score is recalculated immediately** — the average of every *submitted, non-cancelled* feedback document on that appraisal — and the appraisal's scores are refreshed. This recalculation happens synchronously: if it fails, the submit fails and can be retried, so a submitted score is never silently dropped. 3. A best-effort **notification** is emitted to flag the new feedback. Submission re-checks the context, because a Draft can sit for a while: if the appraisal was cancelled or the cycle was completed while the feedback waited in Draft, the submit is refused. *** ## Cancelling feedback Cancelling withdraws a feedback document. Like submitting, cancelling **recalculates the appraisal's average feedback score straight away** — the cancelled document drops out of the average, and the appraisal's scores are refreshed to match. A document that is already cancelled cannot be cancelled again. *** ## Deleting feedback A Draft or Cancelled document can be **deleted** (a soft delete — it is removed from view rather than physically purged). A document that is still **Submitted** cannot be deleted: cancel it first, then delete it. This keeps a submitted score from disappearing from the appraisal average without the average being recomputed. *** ## Permissions Actions on 360° feedback are gated by these permission slugs (your role may have some and not others): | Action | Permission | | -------------------------------------------- | ---------------------- | | View the list, history, criteria, and detail | `hr-performance:read` | | Create, submit, cancel, or delete feedback | `hr-performance:write` | All feedback is tenant- and business-scoped via the active business (`X-Business-Id`); requests for another business's feedback fail closed. *** ## Behind the scenes — how feedback feeds the appraisal Each appraisal carries a **final score** built from three components, each on a 0–5 scale: the **goal score**, the **self-appraisal score**, and the **average feedback score** — the last of which is exactly the average of the submitted feedback documents described on this page. When you submit or cancel a feedback document, only that average feedback component is recomputed and the appraisal's final score is refreshed (either as the plain average of the three components, or via a custom formula if the cycle defines one). So a reviewer's submitted feedback flows directly into the employee's overall appraisal result — and pulling it back out (by cancelling) updates that result the same way. On the appraisal's Feedback tab you also see a **rating distribution** (how many reviewers landed on each whole-star average, 1 to 5) and the running **average score** across all submitted reviews, alongside the chronological list of feedback cards. *** ## Related * [Performance overview](/hr/user/performance/overview) — how the performance module fits together * [Appraisals](/hr/user/performance/appraisals) — where feedback is created, viewed, and folded into the score * [Feedback criteria](/hr/user/performance/feedback-criteria) — the reusable criteria reviewers rate against * [Appraisal templates](/hr/user/performance/appraisal-templates) — where criteria and their weightages are set for an appraisal