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When you edit a role under Settings → Access → Roles & Permissions, you see a list of modules, and each module has a row of checkboxes. This page covers the four module groups that control how your organisation sends notifications and how people talk to each other (and to the AI assistant): Notification Setup, Notifications, Messaging, and Chat. There are 10 modules and 50 checkboxes across these four groups. Every module here follows the same five-checkbox pattern: Add (create new), Edit (change existing), Delete (remove), View (see it), View All (see everyone’s, not just your own) — even where a module doesn’t currently have a real feature behind every checkbox. Where that’s the case, it’s called out explicitly below rather than guessed at. Where to manage this: Settings → Access → Roles & Permissions.

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Notification Setup

The connection settings for the two channels notifications go out on — SMS and email — before anyone can actually be reached. These are the provider accounts and credentials, not the act of sending itself (that’s covered under Messaging, below).

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1. SMS Providers

The SMS gateway your organisation sends text messages through (e.g. Twilio) — the account credentials, sender details, and which provider is active.

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2. SMTP Accounts

The outgoing email server your organisation’s emails are sent from — host, login credentials, and which account is the default.

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Notifications

Everything to do with the in-app/push notification inbox: registering a device to receive them, the personal inbox itself, and an admin-facing view of what’s been sent across the organisation.

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1. Device Tokens

The record of each phone or tablet registered to receive push notifications through the mobile app.

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2. Notifications

The personal notification inbox every user has — the alerts list that shows things like “your leave request was approved” or “a new invoice needs your approval.”

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3. Notifications Admin

A reporting layer on top of the personal inbox above — browsing the history of notifications your organisation has sent, and how recipients responded to them. Not a separate way to send anything.
Note: Only the two View checkboxes do anything for Notifications Admin today. Add, Edit, and Delete appear in the role editor but aren’t wired to a feature yet.

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Messaging

Sending an email or text message outright, using the accounts configured under Notification Setup. In practice, most email and SMS sending is triggered automatically by other features — password resets, invoices, workflow alerts — rather than composed by hand.

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1. Emails

Sending an email through your organisation’s configured outgoing email account.
Note: Emails is a send-only module today — there’s no inbox or log inside the product to view, edit, or delete, so only Add does anything.

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2. SMS

Sending a text message through your organisation’s configured SMS gateway.
Note: Like Emails, SMS is a send-only module today — only Add does anything.

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Chat

Real-time conversations between people, an AI assistant chat, and the files people share inside those conversations.

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1. AI Chats

Reserved for a conversational AI assistant chat feature.
Note: As of this writing, the AI assistant that’s actually live in the product — Hitaji Brain, which can answer questions about your data and take actions on your behalf — sits behind its own separate permission, not this one. AI Chats doesn’t have a confirmed screen wired up to it in the current app; treat these checkboxes as reserved for a future or renamed feature rather than something currently in use.

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2. Chat Files

Files attached to chat messages — images, documents, and other attachments shared inside a conversation.

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3. User Messages

The real-time chat feature itself — direct messages and group conversations, plus the contacts, invitations, calls, scheduled messages, and reminders that live alongside it.