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360° feedback is a colleague, manager, or peer’s rated assessment of an employee, captured against one of that employee’s appraisals. Where the self-appraisal records what the employee thinks of their own performance and goals track what they actually delivered, 360° feedback brings in the view of the people who work around them — a line manager, a peer on the same team, an internal customer. Each reviewer scores the appraisee against a set of feedback criteria and leaves a written comment, and those scores roll up into the appraisal’s overall picture. An appraisal can collect many feedback documents — one per reviewer — and the appraisal’s average feedback score is simply the average of every submitted one. This page covers how a reviewer drafts and submits feedback, how the criteria are pre-filled from the appraisal’s template, the statuses a feedback document moves through, and how each submission feeds back into the appraisal score. You’ll find this at: /hr/performance/feedback
Hitaji 360 is multi-business: each business keeps its own employees, appraisals, and feedback. Feedback is scoped to the business you have selected in the switcher at the top of the app — you cannot attach feedback to (or read) another business’s appraisal, and the system fails closed if you try. Confirm the correct business is selected before you start.
📷 Screenshot: the 360° Feedback page with its Received / Given tabs and the feedback list — to be added.

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The feedback page

The 360° Feedback page is a read-and-browse view of feedback across all your appraisal cycles, split into two tabs: Each row shows the reviewer (and their designation, where recorded), the appraisal cycle, the date the feedback was added, its score (0–5, to two decimals), and its status. You can filter by employee and by cycle, and clicking a row opens the parent appraisal on its Feedback tab, where the full history lives.
The feedback list and history are read-only browsing surfaces. Feedback documents are created and submitted from inside an appraisal (its Feedback tab), not from this page — see Appraisals.
📷 Screenshot: the appraisal Feedback tab showing the rating-distribution and average-score summary cards above the chronological feedback cards — to be added.

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The feedback lifecycle (statuses)

A feedback document is a submittable document: it starts as a working draft, and submitting it locks the scores in and folds them into the appraisal. Two things to keep in mind:
  • Only Draft feedback can be submitted. Once submitted, a document cannot be re-submitted or edited in place — cancel it and create a fresh one if you need to change a score.
  • A submitted document must be cancelled before it can be deleted. The system refuses to delete a document that is still in the Submitted state.

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How a feedback document is scored

A feedback document holds a set of ratings — one per feedback criterion. Each rating is a 0–5 score (the star control), and each criterion carries a weightage (a percentage). The criteria and their weightages come from the appraisal’s template, not from the reviewer — so every reviewer scores the same employee against the same yardstick. The document’s total score is the weighted average of its ratings, on a 0–5 scale:
total score = Σ ( rating × weightage ) ÷ 100
So a reviewer who gives 4/5 on a criterion weighted 60% and 5/5 on a criterion weighted 40% produces a total of (4 × 60 + 5 × 40) ÷ 100 = 4.40. The weightages on a template must add up to 100% — the system rejects a set that does not.

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Pre-populating the criteria

When you start a new feedback document for an appraisal, the form pre-fills the right rows for you. Behind the scenes it reads the feedback criteria from the appraisal’s template (GET …/feedback/:appraisalId/criteria), so the reviewer starts with exactly the criteria — and the weightages — defined for that appraisal. You then set a 0–5 rating on each row and write your comment. If the appraisal has no template attached, no criteria rows come back and there is nothing to rate.

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Creating feedback (Draft)

A new feedback document is created as a Draft from an appraisal’s Feedback tab. The system enforces several rules at creation time:
  • A reviewer cannot give feedback about themselves — the reviewer and the appraisee must be different employees.
  • Both the reviewer and the appraisee must be active. Employees who are terminated or suspended are rejected; active and on-leave employees are allowed (an on-leave employee can still give or receive feedback).
  • Every rated criterion must belong to the appraisal’s template. Rating a criterion that is not part of this appraisal’s template is rejected.
  • You cannot add feedback to a closed appraisal or cycle. Feedback is refused if the appraisal has been submitted (finalised) or cancelled, or if its appraisal cycle is already completed.
Once saved, the document’s total score is computed from your ratings and the document sits as a Draft.

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Submitting feedback

Submitting a Draft locks it in and is the moment its score starts counting. When you submit:
  1. The document moves to Submitted and is stamped with the submission date.
  2. The parent appraisal’s average feedback score is recalculated immediately — the average of every submitted, non-cancelled feedback document on that appraisal — and the appraisal’s scores are refreshed. This recalculation happens synchronously: if it fails, the submit fails and can be retried, so a submitted score is never silently dropped.
  3. A best-effort notification is emitted to flag the new feedback.
Submission re-checks the context, because a Draft can sit for a while: if the appraisal was cancelled or the cycle was completed while the feedback waited in Draft, the submit is refused.

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Cancelling feedback

Cancelling withdraws a feedback document. Like submitting, cancelling recalculates the appraisal’s average feedback score straight away — the cancelled document drops out of the average, and the appraisal’s scores are refreshed to match. A document that is already cancelled cannot be cancelled again.

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Deleting feedback

A Draft or Cancelled document can be deleted (a soft delete — it is removed from view rather than physically purged). A document that is still Submitted cannot be deleted: cancel it first, then delete it. This keeps a submitted score from disappearing from the appraisal average without the average being recomputed.

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Permissions

Actions on 360° feedback are gated by these permission slugs (your role may have some and not others): All feedback is tenant- and business-scoped via the active business (X-Business-Id); requests for another business’s feedback fail closed.

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Behind the scenes — how feedback feeds the appraisal

Each appraisal carries a final score built from three components, each on a 0–5 scale: the goal score, the self-appraisal score, and the average feedback score — the last of which is exactly the average of the submitted feedback documents described on this page. When you submit or cancel a feedback document, only that average feedback component is recomputed and the appraisal’s final score is refreshed (either as the plain average of the three components, or via a custom formula if the cycle defines one). So a reviewer’s submitted feedback flows directly into the employee’s overall appraisal result — and pulling it back out (by cancelling) updates that result the same way. On the appraisal’s Feedback tab you also see a rating distribution (how many reviewers landed on each whole-star average, 1 to 5) and the running average score across all submitted reviews, alongside the chronological list of feedback cards.