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A feedback criterion is a single named behaviour or competency that reviewers rate during an appraisal or a 360° feedback round — “Communication Skills”, “Teamwork”, “Reliability”. Each criterion is deliberately simple: it is just one piece of text. Reviewers and feedback providers then score the person against it (typically on a 0–5 scale), and you decide how much each criterion counts by weighting it inside your appraisal templates. This page covers maintaining your feedback-criteria library — creating, editing, searching, and removing criteria. Choosing which criteria apply to a given appraisal, and what weight each carries, happens later on the appraisal template (see Related). You’ll find this at: /hr/performance/feedback-criteria
📷 Screenshot: Feedback Criteria list page with the search box and the “Add Criteria” button — to be added.

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Before you start

Hitaji 360 is multi-business. Feedback criteria are scoped to the business selected in the business switcher at the top of the app, with one twist: a criterion created without a business attached is tenant-wide and appears in every business in your tenant, while a criterion created against a specific business is visible only inside that business. Confirm the right business is selected before you add a criterion — one raised in the wrong business won’t show where you expect, and another business cannot see or edit it (the system returns “not found” rather than leaking it across businesses).
You need the right permission to manage criteria — see Permissions below. Anyone with read access can browse the list; only configuration roles can add, edit, or delete.

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Creating a criterion

From the Feedback Criteria list, choose Add Criteria. A small dialog opens with a single field.
📷 Screenshot: The Add Feedback Criteria dialog showing the Criteria field — to be added.
The Create button stays disabled until you type something, so you cannot save an empty criterion. If a criterion with the same text already exists, the save is rejected with a message telling you it is already in use. When you save, the new criterion appears in the list (sorted alphabetically) and is immediately available to pick when you build appraisal templates and rating forms.

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Editing a criterion

Choose Edit on any row to reopen the dialog with the current text. Change the wording and save. Renaming is also subject to the uniqueness check — you cannot rename a criterion to text another criterion already uses. Editing a criterion changes it everywhere it is referenced, so appraisal templates and feedback forms that use it will show the new wording.

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Searching

The search box filters the list as you type (after a short pause), matching against the criterion text. Clearing the box restores the full list. The list is paginated, and the header shows the total count of criteria in the current business scope.

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Deleting a criterion

Choose Delete on a row. A confirmation dialog warns you that appraisal templates that reference this criterion will lose the association, then asks you to confirm. Deletion is a soft delete — the criterion is hidden and excluded from every list and lookup, but the underlying record is retained (flagged deleted with a timestamp rather than physically removed), so historical appraisals built against it stay intact. The deleted text is freed up, so you can later create a new criterion reusing it. There is no “restore” button in the interface today; if you delete one in error, simply recreate it.

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Permissions

Managing feedback criteria is treated as configuration, so the create/edit/delete actions need a higher permission than just viewing the list. All actions are scoped to your tenant and the selected business. A criterion belonging to another business is treated as not found — there is no way to read or change another business’s library across the boundary.